Where Acoustic and Thermal Comfort Share the Ceiling

Where Acoustic and Thermal Comfort Share the Ceiling

At Viseca Payment Services in Bioggio, ARCHISONIC® Felt baffles work with Barcol-Air climate ceiling systems to support a speech-intensive call centre.

Some ceilings have to solve more than one layer of comfort at the same time. At Viseca Payment Services in Bioggio, in a new office building realised with Tigestim, the open-plan call centre brings together many simultaneous conversations, long periods of concentration and the everyday need for a stable indoor climate. The ceiling therefore becomes more than a technical surface. It becomes the place where sound, temperature, air movement and visual order have to work together.

Barcol-Air developed a differentiated room climate concept for the building, selecting radiant and hybrid climate systems according to the requirements of each area. In the 535 m² call centre, bespoke acoustic baffles made from ARCHISONIC® Felt are combined with a climate ceiling strategy that supports heating, cooling and air supply in the same overhead zone.

A ceiling planned around comfort

The Viseca office is designed around a broad understanding of workplace comfort. Across its office areas, Barcol-Air uses different climate ceiling solutions depending on room type, internal loads and performance requirements. This allows individual offices, meeting rooms, open-plan areas, the cafeteria and the call centre to be treated according to how they are actually used.

In the call centre, the demands are especially specific. Speech is constant, occupancy is concentrated and comfort needs to remain steady throughout the day. The climate ceiling supports heating and cooling through the ceiling surface, while the hybrid system contributes to air supply and thermal performance. Together, they help create a controlled indoor climate without turning the ceiling into a visibly overloaded technical layer.

Acoustic absorption where voices gather

Call centres concentrate sound. Even when every conversation is measured and professional, many voices in one open room can quickly become tiring. People need to hear clearly, speak without strain and stay focused over long working periods.

The acoustic baffles made from ARCHISONIC® Felt add absorption directly above the work area, close to the conversations below. Their purpose is not to divide the room into isolated acoustic pockets, but to make a shared, speech-intensive environment feel more stable and ordered.

The combination with Barcol-Air’s climate ceiling expertise is technically meaningful. The PET felt baffles support acoustic absorption where speech and higher-frequency sound are especially present, while the surrounding ceiling system contributes to the broader acoustic and climatic performance of the room. Together, the two layers create a more complete comfort strategy than either one could provide on its own.

Two Swiss specialists, one ceiling strategy

The real strength of the project lies in the coordination above the workstation. Baffle layout, climate ceiling performance, air supply, access and services all had to remain compatible. The acoustic layer could not simply be added at the end, it had to be planned as part of the same ceiling logic.

This makes the project a precise collaboration between two Swiss companies with complementary expertise. Barcol-Air brings its knowledge of climate ceilings, hybrid systems and room comfort. Impact Acoustic contributes lightweight acoustic elements made from ARCHISONIC® Felt, a material that can be cut precisely, mounted with clarity and integrated without hiding the technical system behind it.

This makes the project a precise collaboration between two Swiss companies with complementary expertise. Barcol-Air brings its knowledge of climate ceilings, hybrid systems and room comfort. Impact Acoustic brings its in-house team of architects, designers and Computational Design specialists, translating the requirements of the space into a bespoke ceiling solution made from upcycled materials. Each acoustic element is lightweight, precisely cut and coordinated to work with the climate ceiling rather than covering it.

The result is a custom overhead system in which acoustic performance, technical integration and visual order are developed together.

Location: Bioggio, Switzerland
Climate Ceiling Partner: Barcol-Air by Swegon
Photography: René Lamb